How do customers redeem offers?

There are two ways a customer can redeem offers: either at the kiosk or through the merchant’s mobile web app. There are various offers that a customer might have available for redemption. It could be a loyalty offer they earned, an automated text offer based on their habits such as not visiting in 20 days, or a text message the merchant sent out through the platform with an offer. Each of these offers will have default language in the message that directs the customer to redeem at kiosk or by clicking the mini-url that will take them directly to the merchant’s custom mobile web app. Once the customer enters their cell phone number either at the kiosk or on the mobile web app, an available offers screen pops up. They simply click redeem or the arrow, and then they will immediately receive a claim text that tells them to show the text at the merchant’s business. This claim text message is dated and time stamped, giving the consumer 15 minutes to show it. It also includes the offer and language that says not valid with other offers.