Is AuroText an automated platform?

Yes! AuroText provides the ability to build a custom automated customer journey that is based on their habits. This program automatically drives revenue, customer engagement, and loyalty. For example, you could have a text go out 3 hours after a customer signs-up with an offer and mini-urls to all your social media links. We have a built-in mini-url system so you can track the engagement. On the second visit, the system could automatically send them a link to your online Google review.

Our favorite is the ability to drive back lapsed customers. In 20 days, the system could automatically send out a We Miss You offer. On average, this one text will drive 5-8% of your lapsed customers back each month. If they still haven’t returned in 40 or 60 days, you can make the offer a little more aggressive to win them back. There are hundreds of ways to use automation. We have a birthday club, anniversary club, and you can even surprise your super loyal customers based on how many times they’ve visited your business.

You can grow text subscriber (customer) lists by making it easy for consumers that are already checking out your website, social media channels, and email subscriptions to opt in to receive text messages via shareable and embedded web forms. Web forms also provide an effective means for you to assess the impact of your marketing initiatives. By designing a web form with a specific offer linked to, let’s say, a Facebook post, you can track customer engagement, determining both the number of offer activations and the volume of traffic driven to your business from that post.

Yes! By providing the list to our Customer Support team, they can upload and send out the first opt-in message (if a customer hasn’t previously opted-in).

Yes! AuroText was built mobile-first and therefore provides an excellent mobile user experience. After logging in to your account, you can use the ‘Add to Home Screen’ functionality on your mobile device to create an icon with direct AuroText access.

Yes! Thousands trust our platform to drive their text campaigns with advanced tracking and insights. Our easy-to-navigate customizable dashboards and reports provide our merchants with visibility into their campaigns, redemptions, and increased revenue. We also send a weekly activity report that shows the results for the prior week along with all-time results.

AuroText is the only platform that combines both Loyalty and Text Marketing into a single solution. We also provide the most comprehensive way to identify new customers and retain existing ones by providing automated tools that you can customize specific to your brand (see How do I build my customer database?)